Openway Food Co respects your privacy and we are committed to protecting it.

This Privacy Policy sets out the processes and procedures which Openway Food Co will follow in relation to the treatment of personal information. It includes information on how Openway Food Co collects, uses, discloses and secures customer information. This policy also includes information about accessing and correcting personal information.

This policy has been drafted having regard to Openway Food Co obligations under the Privacy Act 1988 and the new National Privacy Principles (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.

  1. Your personal information is important to us

Openway Food Co takes its responsibility to protect your personal privacy seriously and recognises that you have a right to control, and have access to, your personal information.

  1. Using and disclosing your personal information

Openway Food Co will not use or disclose any information about you without your consent, nor will we access your communications on our website, unless required to by law.

  1. Collecting personal information about you

When you engage in certain activities on this site, Openway Food Co may ask you to provide certain information about yourself by filling out and submitting an online form (compliance with this request is optional). Openway Food Co only uses personal information to better understand your needs and interests and to provide you with a more personalised service.

The type of information we collect about you:

Non-personal information:

This is information that is associated with usage and service operation and is not associated with a specific personal identity. Openway Food Co collects and analyses non-personal information to evaluate how visitors use our website. Non-personal data collected may include the pages visited on the Openway Food Co website, unique URL’s visited within, browser type and IP address. Most non-personal data is collected via the use of cookies or other analysis technologies. The website uses cookies, web beacons and other technologies for data analysis and personalisation services. Openway Food Co may also place adverts and banners on other websites that may use cookies.

Should you decide that you do not want Openway Food Co to retain any non-personal information, you can use the Preferences option on your browser program to remove all cookies and to set the browser option not to accept cookies in the future.

  1. Storage of your personal information

Openway Food Co will endeavour to take all reasonable steps to keep secure any information which is held about you. Openway Food Co stores all of its information on secure databases that are protected within controlled facilities. Openway Food Co staff and all contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Openway Food Co. Openway Food Co will not be held responsible for events arising from unauthorised access to your personal information.

  1. Our use of cookies

When you visit, you can access important information without revealing your identity. In order to provide you with a more personalised website experience, we might use cookies to track your visit.

A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your information and preferences. It cannot be executed as code or deliver viruses.

While Openway Food Co might use cookies to track your visit to and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous.

If you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances, this may mean you will not be able to take full advantage of parts of the Openway Food Co website. The use of cookies can enhance your enjoyment of what is offered by Openway Food Co, because they can help personalise your experience of our website. They can make it easier for you to shop online and can ensure that the information provided to you is most relevant to your needs and interests. Cookies can provide us with aggregated information on how people use our website, and which advertisements are effective, thus helping us to continually improve our website.

  1. Unsolicited email commonly known as SPAM

Openway Food Co is a strong advocator against SPAM, and as such, Openway Food Co will not send unsolicited email without first asking you whether you wish to receive this information. Should you ever wish to cease receiving correspondence from Openway Food Co, please follow the instructions on how to remove yourself from our mailing list (this information is available on all Openway Food Co correspondence). Should you choose to communicate your request to be removed from such a list using either email or one of our personal contact forms, please allow seven days for this request to be processed.

  1. Openway Food Co and third party links

Openway Food Co may provide links to third party websites that are not under the control of Openway Food Co. Subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, Openway Food Co strongly recommends that you examine the terms and conditions of using their website.

  1. What to do if you have a problem or question

Openway Food Co takes issues concerning privacy seriously and will endeavour to address these concerns immediately. If you have any further queries relating to our privacy policy, or if you have a problem or complaint, please contact us via the information provided on our contact page.

  1. Changes to our policies

Openway Food Co is committed to being Australia’s leading fresh food solutions website. As such, future additions and enhancements to the features of the website are envisaged. Openway Food Co reserves the right to change our privacy policy as deemed necessary and will attempt to notify you of any changes via the website.

  1. Further information on privacy in Australia

For more information about privacy issues in Australia and protecting your privacy please visit the Australian Federal Privacy Commissioner’s website